人民网北京1月10日电“售出客票情况1秒刷新一次,出发到达城市情况15秒刷新一次,全国售票情况一目了然。”1月10日,2020年春运正式拉开帷幕。上午,记者进入中国铁道科学研究院,见证了铁路监控系统——12306全路客票系统监控中心首次对外界揭开神秘面纱,随后又到北京南站体验了便捷的春运出行方式。

Beijing, january 10, people's net beijing,\" ticket sales 1 second refresh, departure to the city 15 seconds refresh, the national ticket sales situation at a glance.\" On January 10, the 2020 Spring Festival Movement officially kicked off. In the morning, the reporter entered the China Railway Science Research Institute, witnessed the railway monitoring system -12306 full-passenger ticket system monitoring center to the outside world for the first time to uncover the mystery, and then to Beijing South Station to experience the convenient way to travel the Spring Festival.

“热门地区、热门方向、高峰时段列车票源紧张,但部分车次还有剩余车票。”铁科院首席研究员、12306技术部主任单杏花表示,从大数据可以明显看出,旅客出行已经由“走得了”向“走得好“在转变。

\"Hot spots, hot directions, rush hour train ticket source is tight, but some trains have the remaining tickets.\" Shan Xinghua, chief researcher at the Institute of Iron Sciences and director of the 12306 technical department, said it was clear from big data that passenger travel had shifted from \"walking well\" to \"walking well \".

春运首日,全国铁路预计发送旅客1160万人次,同比增长%。截至2020年1月9日,全渠道共发售车票亿张,其中预售春运车票亿张,预售占比32%。最高日发生在1月3日,售2月1日(正月初八)的票,全渠道售出1637万张,其中铁路12306网售出1443万张,占全渠道售票88%。系统运行平稳,售票量同比增加超过10%,高峰日网站点击量为1495亿次,同比降低30%以上。

On the first day of the Spring Festival, China's railways are expected to send 11.6 million passengers, up% from a year earlier. As of January 9,2020, a total of 100 million tickets had been sold in all channels, of which 100 million had been sold in the Spring Festival, accounting for 32 percent of the total. The highest day occurred on January 3, selling tickets on February 1(the eighth day of the first month), with 16.37 million tickets sold in all channels, of which 14.43 million were sold on the railway 12306 network, accounting for 88% of all channel ticket sales. The system runs smoothly, the ticket sales volume increases more than 10% year-on-year, and the peak day website hits 149.5 billion times, a decrease of more than 30% year-on-year.

售票实况、风控实况、排队实况,三个实时更新的图表区域并列在一面巨型曲面屏上,将全国各地的线上线下铁路购票、候补、售票以及发车数据汇到一处,构成了全路客票系统监控中心的主要展示部分。铁科院12306技术部副主任阎志远向记者介绍:“监控大屏可以将系统运行状况、业务状况实时反馈,让值班人员可以提前了解和处置,防患于未然。”

Ticketing live, wind control live, line-up live, three real-time updates of the chart area juxtaposed on a giant curved screen, the country's online and offline railway ticket purchase, alternate, ticket sales and departure data to one place, constitute the main part of the road ticket system monitoring center. Yan Zhiyuan, deputy director of the 12306 technical department of the iron institute, told reporters:\" monitoring the large screen can provide real-time feedback on the operation and business status of the system, so that the duty personnel can understand and deal with it in advance, and prevent it in the early stages.\"

正中间的大屏是12306售票实况,从最上面的售票统计可以看出,1月10日12306已经售出车票150多万张。关于售票的渠道比例,阎志远说道:“互联网售票,包括手机APP,网站,已经占到全渠道售票份额的80%以上,在这之中,手机客户端占80%,网站约占20%左右。”屏幕左侧是最热门的出发和到达站,结合屏幕中间的旅客迁移路线图也可以看出,目前来说,广州、北京和上海基本上是春运售票最热门的地区。

The big screen in the middle is 12306 ticket sales live, from the top ticket sales statistics can be seen that January 10 12306 has sold more than 1.5 million tickets. Regarding the channel proportion of ticket sales, yan zhiyuan said:\" internet ticket sales, including mobile phone app, website, has accounted for more than 80% of the total channel ticket sales share, in which the mobile phone client accounts for 80%, the website accounts for about 20%.\" The most popular departure and arrival stations on the left side of the screen, combined with the road map of passenger migration in the middle of the screen, can also be seen that at present, Guangzhou, Beijing and Shanghai are basically the most popular areas for Spring Festival ticket sales.

介绍完了12306整体售票情况,阎志远开始介绍12306的风险控制系统:随着业务的发展,12306系统也受到了很多的考验,尤其是在春运购票期间出现的一些异常购票请求,对系统造成了一定影响。正常的旅客购票可能一秒钟操作一次左右,而反常的用户行为像一毫秒之内可以发出多次的操作请求。一方面,风险请求使用高频访问手段会对系统造成异常压力;同时,这些第三方网站,包括第三方抢票软件,有可能泄露旅客的相关隐私信息。通过风险拦截的技术,12306网站对反常的客户端包括手机移动端和PC、浏览器或者IP采取措施。

After introducing the overall ticket sales situation of 12306, Yan Zhiyuan began to introduce the risk control system of 12306: with the development of business, the 12306 system has also been tested a lot, especially some abnormal ticket purchase requests during the Spring Festival ticket purchase period, which has a certain impact on the system. A normal passenger ticket may operate once a second or so, whereas an abnormal user behaves like it can make multiple requests within a millisecond. On the one hand, the use of high-frequency means of access to risk requests can cause abnormal pressure on the system; at the same time, these third-party websites, including third-party ticket snatching software, may disclose the relevant privacy information of passengers. Through risk-interception technology, the site has taken steps against unusual clients including mobile phones and PCs, browsers or IPs.

从图上可以看出,因为现在刚过9点,正常请求和风险请求的比例基本上呈现一半一半。正常情况下到了售票高峰时段,风险请求的比例要远远高于正常请求。风险拦截系统保障了12306系统的高效运行,使正常购票秩序得到了保障。第三个大屏是12306排队实况,主要反映了购票候补订单的统计数据和走势。

As you can see from the diagram, the proportion of normal requests and risk requests is basically halfway through 9. Normally in the peak time of ticket sales, the proportion of risk requests is much higher than normal requests. The risk interception system ensures the efficient operation of the 12306 system and ensures the normal order of ticket purchase. The third big screen is the 12306 queue live, mainly reflecting the statistics and trend of the purchase of alternate orders.

“今年春运,候补购票功能进一步优化,推广至所有列车,兑现成功率超过70%。同时,候补截止兑现时间缩短至开车前6小时,因为有些车票在发车前才被退票或改签,时间缩短后,让旅客有更多的时间和机会‘捡漏’。”单杏花介绍,“今年候补功能还可以根据需要修改截止兑现时间,在提交订单无票时自动嵌入提交候补。单杏花解释,有时旅客在提交购票订单时刚好车票售完。但之前的购票信息已经填好,自动嵌入功能启用后,旅客无需重复填写信息。”

\"This year's Spring Festival, the alternate ticket function was further optimized to all trains, with a success rate of more than 70 per cent. At the same time, the waiting time is shortened to six hours before the start of the car, because some of the tickets have been refunded or rescheduled before the departure, and the time is shortened to give passengers more time and opportunities to'pick up'. \"This year's alternate function can also modify the deadline as needed, and automatically embed the submit alternate when the order is submitted without a ticket,\" she said. Single apricot flower explains that sometimes the passenger just sold out when he submitted the purchase order. However, the previous ticket purchase information has been filled in, the automatic embedding function is enabled, passengers do not need to repeat the information.

“当订票单中识别出有老年人信息后,系统将自动为其调配下铺车票。和大人出行的儿童票,系统会自动寻找相邻座位。”单杏花表示,今年春运售票,12306推出售票系统优先为老年人配售下铺车票、为儿童配售与同行人相邻的席位等措施。

\"When information on the elderly is identified in the booking form, the system will automatically deploy the lower berth tickets for them. Children's tickets to travel with adults, the system will automatically find adjacent seats. Single said that this year's Spring Festival ticket sales, the launch of the 12306 ticketing system for the elderly to give priority to the placing of tickets for the lower berth, for children to place adjacent seats with peers and other measures.

“2020年,北京南站的检票闸机在春运期间全面投入使用,检票通行速度从原有的5—10秒钟,缩减到现在的只需要3秒钟就可以通过检票口”,中国铁路北京局集团有限公司北京南站梁兆钰表示,“旅客出行不再需要打印纸质车票,凭购票时使用的有效身份证原件,通过闸机即可办理进出站手续,进出站速度提高一倍,使旅客拥有更加便捷高效的出行体验。”

\"In 2020, the ticket gate of Beijing South Station was fully put into operation during the Spring Festival Movement, and the speed of ticket checking was reduced from 5-10 seconds to three seconds to pass through the ticket gate now,\" said Liang Zhaoyu of Beijing South Station of China Railway Beijing Group Co., Ltd.

记者看到,在北京南站的地铁层及楼上候车大厅,自助售取票机随处可见。梁兆钰向记者介绍,“如果旅客需要打印乘车凭条,可在此机器上操作。和以前一样,将身份证放置在读卡区,信息读取后,按屏幕操作即可打印出购票信息凭条。信息凭条不可做车票使用,仅可提供旅客当日乘车信息。而需要报销凭证的旅客也可在自助机上打印出一张蓝色车票式样,但仅做报销使用,不作为车票凭证。”

Reporters saw, in Beijing South Station subway floor and upstairs waiting hall, self-service ticket vending machine everywhere. Mr Leung told reporters,\" If passengers need to print a ride note, they can operate on this machine. As before, the ID card will be placed in the card reading area, information read, by screen operation can print out the ticket information bar. Information cannot be used as a ticket, only provide passenger information on the same day. Passengers who need reimbursement vouchers can also print out a blue ticket pattern on the self-help machine, but only for reimbursement, not as a ticket voucher.

“春运期间为了满足旅客快速进站需求,确保大客流情况旅客进站更加便捷畅通,南站进一步调整快速进站厅时间,早上开启时间由8时提早到7时,晚上关闭时间由18时延迟到19时,而每周五京津快速进站厅延后为21时”,梁兆钰表示,”快速进站厅春运期间时间的调整大大满足早、晚高峰旅客快速换乘需求,缓解候车厅客流压力,提升了出行效率。而快速进站厅也仅针对于开车前30分钟以内的旅客开放,缩短旅客的进站时间。“

"During the Spring Festival, in order to meet the demand of passengers to enter the station quickly and ensure that the large passenger flow is more convenient and unimpeded, the South Station further adjusted the fast entry time, the opening time in the morning from 8:00 to 7:00, the evening closing time from 18:00 to 19, and every Friday from Beijing and Tianjin Express to 21:00," said Liang Zhaoyu. And the fast entry hall is only for passengers within 30 minutes of driving, reducing the arrival time. “

2020年春运北京南站预计发送旅客万人,同比增长人,增幅%。客流高峰日预计为1月22日,日均发送旅客将达到18万人。

In 2020, the beijing south station is expected to send ten thousand passengers, a year-on-year increase of%. The peak passenger day is expected to be January 22, with a daily average of 180,000 passengers.

据了解,各地铁路部门也相应推出了多项服务举措。呼和浩特局集团公司推出了系列民族特色服务措施。西安局集团公司西安北站与北京西站、上海虹桥站等13个高铁车站合作建立“服务联盟”,提供重点旅客接力服务。济南局集团公司潍坊北站联合快递公司推出“顺手寄”快递服务,方便旅客邮寄限带物品。南宁局集团公司开通广西富川高铁无轨站,为30余万瑶族群众解决出行“最后一公里”。(温璐张扬)

It is understood that local railway departments have launched a number of corresponding service initiatives. Hohhot Group Company launched a series of national characteristics of service measures. Xi'an Bureau Group Company Xi'an North Station with Beijing West Station, Shanghai Hongqiao Station and other 13 high-speed railway stations to establish a \"service alliance\" to provide key passenger relay services. Jinan Bureau Group Company Weifang North Station United Express Company launched \"easy to send\" express service, convenient for passengers to mail limited items. Nanning Bureau Group opened Guangxi Fuchuan high-speed rail no-track station for more than 300,000 Yao people to solve the \"last kilometer\" travel. (Wen Luyang)

推荐阅读  疾病是人生难以避免的风险,健康是人民普遍的诉求,医疗保障则是化解疾病风险、促进人民健康的基本制度安排。医疗保障关乎近14亿中国人民切身利益,在全面建成小康社会的时代背景下,构建高质量的中国特色医疗保障制度,已成为一项紧迫且艰巨的任务。

Recommended reading disease is the inevitable risk of life, health is the general appeal of the people, medical security is to resolve the risk of disease, promote people's health basic institutional arrangements. Medical security concerns the immediate interests of nearly 1.4 billion Chinese people, and it has become an urgent and arduous task to build a high-quality medical security system with Chinese characteristics under the background of building a well-off society in an all-round way.

  2020年春运将于1月10日正式启动,铁路部门围绕“平安春运、有序春运、温馨春运,让旅客体验更美好”的工作目标,创新和丰富了九个方面的便民利民服务措施,包括对移动装备和固定设施进行一次全面检查整治、推广高铁电子客票、北京南等13个车站地铁认可铁路安检,减少旅客进站乘车中间环节等内容。

The 2020 Spring Festival Movement will be officially launched on January 10.The railway departments have innovated and enriched nine measures for the convenience of the people and the people, including a comprehensive inspection and renovation of mobile equipment and fixed facilities, the promotion of high-speed rail electronic passenger tickets and subway-approved railway security checks at 13 stations such as Beijing South, and the reduction of passenger entry and transportation links.


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